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When technology works properly, it enriches our lives in a way that nothing else can do. Hangouts Not Sending Messages or Hangout Not working However when this is not the case, most of us are frustrated and do not know where to start solving problems. If you have had problems with Google Hangouts, we are here to help you.
After having used it for quite some time, we’ve put together our list of the most common problems with Google Hangouts and how to fix them. If you can’t connect your camera or have technical issues while inviting new friends, find out how to fix them here.
What can I do if my Google Hangout messages are not delivered?
Clear your browser’s cache
Since Google Chrome is compatible with all Google services, we will see how to clear your particular cache.
- Open Google Chrome.
- Press Shift + Ctrl + Delete
- This will open the Clear browsing data menu.
- Select All time as the time range.
- Select to delete cookies, images, cached files, and other data from the site.
- Click the Clear Data button. Clear cache
- Restart Google Chrome
- Go back to the Google Hangouts website and try chatting with someone again
Use a different browser
Unfortunately, not all web browsers support Google services efficiently, as you can see below:
Chrome
- It supports all the features and functionality of the G Suite.
- For customers entitled to support, Google also offers personalized support for Chrome’s core functionality.
Firefox
- Works well with G Suite but does not support:
- Offline access to Gmail, Calendar, Documents, Spreadsheets, Slides
Safari
- Microsoft Edge
- internet browser
- Offline access to Gmail, Calendar, Documents, Spreadsheets, Slides
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That being the case, if you are using any other web browser than the one mentioned above then you will surely have problems with Google Hangouts.
3. Make sure your internet connection is stable
This may seem like an obvious step, but you should check if you’re still connected to the Internet if Google Hangouts can’t send messages. Just open another tab and try to load a different website and see if that works.
By following these steps, you should be able to send Google Hangouts messages without further problems.
If you know of any other solutions to this issue that we may have overlooked, please let us know by leaving a message in the comment section below.
Why is my Google Hangout not working properly?
Many different factors can affect the quality of your audio and video calls on Google Hangouts. If you start experiencing problems, you should troubleshoot your internet connection, Hangouts Not Sending Messages hardware and software settings on both ends of the conversation, and the Google Hangouts app. Google maintains a list of currently known bugs that the development team knows and works to correct on the Hangouts website (see links in Resources).
Internet problems
If you or the other participants in the conversation do not have a solid and stable connection to the Web, then your Hangouts call will experience problems. You can test your Internet connection by running other online applications or by using a web-based speed test diagnostic tool, such as those available from Ookla, Comcast, and Speakeasy (see Resources). If you suspect something is wrong with your internet connection, you can try restarting your network hardware (including the router), connecting through a wired network instead of Wi-Fi, or reducing the number of devices and applications connected to your net. Contact your Internet Service Provider for help if you continue to have problems.
Browser problems
If you are running Google Hangouts from a browser, a variety of problems can affect the connection. These may include conflicting browser extensions and plugins, corrupted program code, and outdated software. If Hangouts works fine in a different browser, then the original is likely the cause of the problem. Most problems can be solved by uninstalling and reinstalling your browser, disabling any unnecessary extensions, and clearing the browser’s temporary data cache. These steps reset most aspects of the browser and remove any corrupted or damaged code that may interfere with Hangouts.
Hardware and Software issues
Make sure your webcam and microphone are properly connected and working by testing them with a different app. Turn off any other programs that your webcam and microphone may be used at the same time as Hangouts, and if necessary download the latest drivers for the devices from the manufacturer’s website; This ensures compatibility with the latest version of your web browser and the other software on your system. You should also check the settings within your installed antivirus and firewall applications to make sure Hangouts appears as a reliable tool that you can use the Web freely.
Mobile problems
If you’re having trouble using Hangouts from a mobile device, the troubleshooting steps are the same as for the desktop version of the web-based software. Check that you have a good Wi-Fi or data connection and uninstall and reinstall the Hangouts app to reset the program settings and file cache. Restarting your device can also help by erasing any temporary data or settings from its memory. If your Hangouts issues persist, report the issue through the official Google Hangouts forums (see link in Resources).
Frequently Asked Questions: Learn more about Google Hangouts
Is Google Hangouts free?
Yes, making voice and video calls in Google Hangouts is completely free, except if you try to call real phone numbers. Then regional rates will apply.
What platforms are Google Hangouts available on?
Google Hangouts is currently available on Windows and Android platforms.
What can I do in Google Hangouts?
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- Google Hangouts is a communication tool that allows you to send messages, make voice and video calls, and even call phone numbers.
